We understand how important it is for you to start using your content as soon as possible. Once you complete your purchase, our team works diligently to ensure your content is ready for access. The process typically takes 2 to 3 business days. You will receive an email confirmation of your course enrolment from noreply@notifications.mbru.ac.ae within 3 business days with the link to access the course on MBRU Learn.

We understand the importance of having adequate time to engage with course content and absorb the material at your own pace. Therefore, we provide all our learners with full access to the course for a period of three months from the date of enrollment. During this 3-month period, you can access all course materials, at any time of day and as often as you need. This is to ensure that you can learn in a manner that best fits your schedule and personal learning style. We encourage you to take advantage of this period to maximize your learning outcome. It’s important to note that after the three-month period expires, your access to the course will be concluded. We recommend planning your study schedule accordingly to make sure you complete the course within this timeframe. However, if you find that you require more time, please reach out to us before your access period ends, and we can discuss the available options for extended access. We are committed to providing a robust learning experience, and we believe that this access period will allow you to fully engage with and benefit from our educational content.

We understand that circumstances can change, and we strive to be as flexible and accommodating as possible within the framework of our policies. To read the detailed terms of our refund policy, including conditions, timeframes, and processes for requesting a refund, please visit our Terms and Conditions page at https://iehpe.mbru.ac.ae/terms-conditions/. We encourage all our customers to review these terms thoroughly to understand the scope of our refund policy. Our policy outlines the criteria under which refunds may be granted, such as cancellations within a specified period or in the unlikely event of a service not being provided as described. If after reviewing our terms you find that your situation meets the criteria for a refund, you can follow the outlined procedure to submit your request. Please note that while we aim to process refund requests promptly, the actual time for the refund to be credited back to your account may vary depending on your bank or credit card issuer. For any further questions or assistance with understanding our refund policy, please do not hesitate to contact our support team. We are here to help ensure your experience with us is positive and satisfactory.